QuietKat Policies

RETURNS POLICY

QuietKat will accept the return or cancellation of an order under the following conditions:

Items that are purchased and cancelled before shipping are subject to a 15% processing fee.

Items that are shipped may be returned within 30 days if there are fewer than 10 miles on the odometer. Those returns are subject to a 15% restocking fee on the purchase price, as well as return shipping fees. A 1% fee is added for every mile over 10 miles. The original shipping charges are non-refundable.

Under the “QuietKat Test Ride & Guarantee Program,” a customer pays an additional non-refundable fee ($150 for bikes and $225 for all-terrain trikes) to test-ride the vehicle for up to 30 days and for fewer than 10 miles. Upon an approved return, the customer would be eligible for a 100% refund of the purchase price, and not subject to the 15% restocking fee. However, a 1% fee would be added for every mile over 10 miles of testing. QuietKat would arrange for and cover the return shipping fees. The original shipping costs paid by the customer would not be refunded.

QuietKat will not accept the returns of products after 30 days. In the event of a product return, QuietKat will not accept the return of promotional items associated with that sale. The MSRP value of the promotional items will be deducted from the refund.

Before a return is made, the customer must receive written approval of the return and a Return Authorization Number from hello@wiredwheelsstore.com

If a customer sends a return without the written consent of the company, a refund will not be issued. The customer who sends a unit back without consent will be responsible for shipping costs back to them, or will sacrifice the item. Once a return is approved, you may receive an exchange, company credit or a refund.

If you have further questions, please contact us at hello@wiredwheelsstore.com

 

WARRANTY POLICY

Every QuietKat product comes with a one-year limited warranty against manufacturing defects in materials or workmanship on its battery, controller and motor assembly.  QuietKat frames come with a lifetime warranty.

This warranty applies only to the original registered owner of the QuietKat and is not transferable.

This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, accidents, or other improper use.

The one-year warranty on QuietKat’s lithium-ion batteries from the date of original purchase does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.

If a component is deemed to be defective or damaged without user error or other improper use, QuietKat will assist in replacing that part.  This includes any parts deemed to have been damaged in shipping.   We will not replace any part deemed to be damaged by the user.

In the case of a repair or parts replacement under warranty, we will work with the owner to find a local certified bicycle repair shop to make the necessary fix.  QuietKat will also cover the associated repair labor fees, only if the scope of service is agreed upon prior to the fix.  The owner may also return the unit to QuietKat to make the needed repairs, but will be responsible for shipping costs each way.

WARRANTY CLAIMS

All claims to this warranty must be made through Wired Wheels LLC, and can be submitted to hello@wiredwheelsstore.com. Wired Wheels LLC will then facilitate the with QuietKat, Inc.  Proof of the original purchase may be required with any warranty request.  Before making a claim, please contact us at hello@wiredsheelsstore.com as there may be a simple fix for the problem.  Valid warranty claims will be processed within one year of the initial purchase.

If you have further questions, please contact us at hello@wiredwheelsstore.com