FAQ

How do electric bikes work?
An ebike looks like a regular bike but has an electrical motor, fueled by a lithium battery. You can use the motor only, pedal the bike like normal, or do a combination of both to harness the electrical power to propel yourself forward faster and with greater ease.

How much does it cost to ride an ebike

It costs approximately $0.15 of electricity to charge an ebike - around 1 cent per mile.

How far can I travel on a single charge
This varies depending on the model of ebike. An average ebike gets approx 20-30 miles per charge, with some bikes reaching distances of up to 50 miles.

What if I run out of charge?
Simple pedal your ebike as you would a normal bike

How long does it take to charge the battery?
It takes approx 4-8 hours to charge an ebike, depending on the battery capacity.

How often does the battery need to be replaced?
Depending on how often you use your ebike, batteries can last for years. Most batteries will last at least 500 charges and can last up to 7 years and thousands of miles.

What's the difference between thumb throttle and pedal assist (PAS)?
Thumb Throttle requires no pedaling. The bike acts like a motorized scooter and is powered by the motor when you use the throttle. PAS uses a combination of pedaling and the motor to propel yourself forward. The motor operates on a sensor system, and is activated by pedaling.

How heavy are eBikes?
The weight of ebikes range depending on the style and size - a hunting bike would be heavier than a foldable commuter bike for example. Check the specifications of the bikes on our product pages for more information.

Can I ride my eBike in the rain?
Ebikes can be used in wet weather, however caution must be taken both in operating the bike in wet conditions (as you would riding a motorbike or regular bike), as well as protecting the motor, computer controller and battery from excess water. Ensure you dry the bike with a cloth/towel after use in wet weather conditions.

Do I need a license or insurance?
Most eBikes do not require a license or registration, however the more powerful and expensive ebikes do.

Will be eBike arrive fully assembled?
Our eBikes will arrive pre-assembled or 99% assembled. Please refer to our assembly page for my details or contact us if you have any questions.

Servicing my eBike
Ebikes are very easy to maintain. Please get in touch if you require ebike servicing and we will put you in touch with our nearest service center for your ebike.

What type of eBike is best for me?
It is important to consider what you will use the ebike for the most. If you don't have much storage (if you live in the city for example) and are using it to commute to and from, a smaller, lighter and foldable ebike would be better suited for you. If you intend to use your bike in the outdoors/mountains and have plenty of storage space, a mountain bike is the perfect bike for you.

Is there a warranty for my eBike?
Each bike has it's own warranty policy. Please refer to our Warranty page for more details.

Do you offer free shipping?
Yes! We offer free shipping on all orders within the US.

Do you ship internationally? 
At this stage, we only ship within the US (excluding Hawaii and Alaska). If you live outside the US, please get in touch and we can get you a quote.

How long will it take for my order to arrive?
This depends on the delivery location and carrier services used. Please allow up to 10 business days from the shipping date for your eBike to arrive. For more information please refer to our shipping page.

 

If you have a question that isn't answered above, please get in touch and we would be happy to answer.
Email: hello@wiredwheelsstore.com
Call us: (800) 992-7062